Payment Policy.

Last Updated: Oct 11, 2024

Money Back Guarantee

We provide a 30-day money-back guarantee on Web Hosting, Reseller Hosting, and VPS Hosting packages, excluding hands-on managed websites, managed services, and hosting packages tied to specific VPS or dedicated server purchases from our vendors, with the following conditions:

  • Refunds are limited to one per customer (i.e. multiple services or signups don’t qualify)
  • Refunds exclude setup fee (equivalent to 1 month of regularly priced service for each specific hosting plan)
  • Refunds do not include cost of additional services purchased such as Elementor Pro licenses, All In One SEO licenses, WHMCS licenses/license upgrades, domain registration, migrations, dedicated IPs, or any other licenses (such as LiteSpeed for VPS).
  • written request must be submitted separately from the cancellation request within 31 days of cancellation. 
  • Refunds are sent within 31 days of receiving the refund request. 
  • Refunds are not granted to accounts closed for TOS or AUP violations. 
  • No refunds will be granted for any products canceled outside of the 30 day service period.

We provide a 72-hour money back guarantee on all gaming server products. If you are not satisfied with the performance of the game server, or have difficulty getting setup, please submit a cancellation request and a support ticket requesting a refund. No refunds will be granted to any products canceled outside of the 72-hour service period.

Domain Registrations/Renewals

All domain name registrations and renewals are FINAL. Because we have to pay registry fees on our end we cannot process refunds for these transactions.

Late Invoices

We do NOT provide extensions on invoices here at Tekie Hosting.

All invoices should be paid on DUE DATE. We do have a 4 day grace period on delinquent invoices, but if not paid after this, accounts will be suspended. These invoices are subjected to a 15% late fee that must be paid to reactivate the account. Invoices delinquent past 14 days are subject to account termination.

We will make every attempt possible to contact you 24 hours prior to account termination. Once the account has been terminated ALL data including backups will be scrubbed from our servers. There is no recovering the data once the account is terminated. 

Promotional Pricing

Many of our web hosting, reseller hosting, and VPS hosting packages are discounted for first-time customers

All packages will renew at the regular rate.

For the BEST possible pricing, we reward customers for signing up annually (12 months), biennial (24 months), and triennial (36 months). 

On our website, prices are displayed reflecting the best possible rate.

Please review our Terms of Service:

https://tekie.uk/legal/terms-of-service/

And our Acceptable Use Policy:

https://tekie.uk/acceptable-use-policy/